Return & Refund Policy
Effective Date: January 12, 2026
This Return & Refund Policy governs purchases made through Vesselly.com (the “Website”) and applies to both digital services and physical merchandise offered by Vesselly (“Company,” “we,” “us,” or “our”). By purchasing from this Website, you agree to the terms outlined below.

Web Development & Digital Services
Vesselly provides custom web development, digital infrastructure, and related consulting services. Due to the nature of these services, all deposits, retainers, milestone payments, and service fees are non-refundable once work has commenced. When a project begins, time, labor, technical resources, and scheduling allocations are immediately committed to that engagement.
If a client elects to cancel a project after work has started, payments made up to that point will be retained to cover work performed and resources allocated. In rare cases where a refund is granted prior to the start of work, administrative or processing fees may be deducted at our discretion.
Because Vesselly builds digital infrastructure rather than guarantees commercial outcomes, dissatisfaction related to sales performance, traffic levels, conversion rates, profitability, or other business results does not qualify for a refund. Clients acknowledge that business success depends on numerous external factors beyond the Company’s control.

Merchandise Purchases
Vesselly-branded merchandise is produced using print-on-demand fulfillment. Each product is created specifically for the individual order. For this reason, we do not accept traditional returns or exchanges for reasons such as incorrect size selection, change of mind, buyer’s remorse, or minor variations in color that may occur due to differences in screen displays.
All merchandise sales are considered final except in cases where an item arrives damaged, defective, misprinted, or materially incorrect.

Damaged, Defective, or Misprinted Items
If a product arrives with a manufacturing defect, printing error, physical damage, or is materially different from the item ordered, you must notify us at contact@vesselly.com within seven (7) days of delivery. Claims submitted outside of this timeframe may not be eligible for review.
To process a claim, you must provide clear photographic evidence of the defect or misprint, along with your order number and a brief description of the issue. This documentation is required to verify the claim with our fulfillment provider.
Upon verification, Vesselly may, at its discretion, issue a full refund or provide a replacement item at no additional cost. In most defect-related cases, customers will not be required to return the item and may dispose of it responsibly once the claim has been approved. Failure to provide adequate proof may result in denial of the claim.

Shipping Issues
Shipping timelines are estimates and are not guaranteed. We are not responsible for carrier delays, lost packages marked as delivered by the shipping provider, or errors resulting from incorrect shipping information provided by the customer.
If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping fees to resend the item.

Payment Disputes and Chargebacks
If you experience an issue with your order, you agree to contact us directly at contact@vesselly.com prior to initiating a chargeback or payment dispute. We are committed to resolving legitimate concerns in good faith.
Fraudulent or abusive chargebacks, including disputes filed without first attempting resolution, may result in refusal of future service, recovery of associated fees, and further action as permitted by law.

Refund Processing
Approved refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your financial institution or payment provider. Vesselly is not responsible for delays caused by third-party processors.

Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time. Changes become effective upon posting to the Website. Continued use of the Website after updates constitutes acceptance of the revised policy.

Contact
For any return or refund inquiries, please contact:
contact@vesselly.com
https://Vesselly.com